Doing more to put customers first
Customers are the lifeblood of every business and keeping pace with their demands is key to delivering a good service. With disruptors in other sectors like Amazon and Uber offering instant and on demand services, consumers now expect this as a given.
We use artificial intelligence to help car insurance customers speed up their claims, especially if their vehicle is likely to be a write off. The award winning system allows drivers to upload a picture of the vehicle where the damage is assessed by AI and, if it is a total loss, automatically provides a valuation using Glass’s Guide.
Playing a prominent role in safeguarding the environment
The past decade has seen an increase in large-scale weather related events and insurer’s efforts to help customers prepare will be scrutinised in 2020.
Our Confident Futures Strategy, launched last year, outlines how we help our customers manage their risks and ensures we keep tabs on our impact on the environment. In 2019, we helped reduce our emissions by implementing new business travel policies and encouraging flexible working.