Important COVID-19 information and our latest updates

We know you’re concerned about recent developments regarding the Coronavirus (COVID- 19) pandemic. We are committed to doing everything we can to support you.

RSA Group plc - sun symbol of the logo only - colour

Alongside continuing to support our customers, brokers and partners, the health and safety of our employees is our top priority. We’re following government guidelines on homeworking and self-isolation, which could mean an increase in call waiting times or a short delay in responding to emails. Please bear with us and we will respond to you as soon as we can.

We understand that this is an unprecedented and fast-moving situation and that you have many questions. We’re working our way through these as fast as we can to try and help you understand what it means for you. We will be updating this page regularly.

Page last updated: Monday 22nd June, 2020.

Personal insurance customers

If you’re a MORE TH>N customer, contact information can be found on the MORE TH>N website as well as a detailed list of frequently asked questions.

If you have John Lewis wedding insurance, which is underwritten by RSA, please visit the John Lewis website for more information.

If you have a policy underwritten by RSA purchased through one of our other partners please visit their website for guidance and more information.

Commercial insurance customers

If you’re a commercial insurance customer and need to notify us of a new claim you can find claims contacts and details of how to do this on the claims pages of RSABroker.com.

If you have queries about your policy or cover, in the first instance we recommend you contact your broker for advice. We are working with our broker partners to provide them with the guidance they need to support you.

For more information about the FCA business interruption test case click here.

Brokers

If you’re an RSA broker, detailed FAQs will be posted and updated on the RSA Broker website to help you support customers.

You can also find our Claims online portal and other contact information on this site.

RSA Ireland and 123.ie customers

If you’re a 123.ie customer, up-to-date information relating to your Insurance cover as well as contact information can be found on the 123.ie website here.

If you’re a customer with an RSA Insurance policy through Bank of Ireland, Cornmarket, AA or directly with RSA, please visit this website here for the most recent guidance and more information.

If you have your insurance through a broker, in the first instance we recommend you contact your broker directly for advice. We are working closely with our broker partners to provide them with the guidance they need to support you.

RSA Canada and Johnson Insurance customers

If you’re a Johnson Insurance home, auto, group benefits or travel customer, claims information can be found on the Johnson Insurance website as well as up-to-date COVID-19 information and frequently asked questions.

If you’re a commercial customer, detailed claims information including contact information and COVID-19 updates can be found on the RSA Canada Broker website.  

If you’re an RSA Canada broker, detailed COVID-19 information can be found on the RSA Canada Broker website to help you support customers. You can also submit a claim through RSA Claims Point, our online portal.