As the world evolves, so do the needs of those we serve, and we must respond with an agile yet resilient business that always strives to do better. Read our 2017 Annual Report and Accounts (PDF) for details on how we're making things better together.
Annual report and accounts 2017
Our vision is to better serve customers by making it easier than ever to insure the things they care about and to provide support when life doesn’t go to plan
Annual Report and Accounts 2017
"It is gratifying to be able to report on a transformed RSA. Our financial performance has gone from losses to very strong levels of profitability. Our capital strength and resilience has built equally strongly."
Group Chief Executive
"In a tough period for insurance markets, we are delighted to produce another year of growing profits, dividends and return on equity for shareholders. Higher premium income also highlights the positive customer response to what we are offering."
Great customer service
Read more on page 14
"We are enhancing the customer offerings in all our markets. In 2017, we achieved an average retention across the Group of 80%."
Disciplined and expert underwriting
Read more on page 17
"Underwriting is our core discipline. It’s what we do. We want to be the best we possibly can, and amongst the very best in our industry."
Managing our cost base
Read more on page 18
Driving cost efficiency will always be a key requirement for the business. To be competitive for customers, to invest in better capabilities and to properly deliver for shareholders, we need to permanently reduce costs.