Contact

How can we help you today?

• COVID-19 (Coronavirus)

  COVID-19 (Coronavirus)

  It's a worrying time for many of us. We're keeping this page on our website up to date with the latest information relating to COVID-19. 

• Car insurance (UK)

  Car insurance (UK)

  MORE TH>N	+44 (0) 330 1023 615
  Motability	+44 (0) 300 037 3737
  CYBG	+44 (0) 800 197 1614

• Commercial insurance (UK)

  Commercial insurance (UK)

  RSA is one of the UK's largest commercial insurers, covering the insurance and risk management needs of a significant number of FTSE 100 companies.

  Find out more about our products and services at www.rsainsurance.com

  To find an independent insurance broker in the UK, visit https://www.biba.org.uk/find-insurance.

• Complaints (UK)

  Complaints (UK)

  RSA is committed to going the extra mile for our customers. If you believe that we have not delivered the service you expected, we want to hear from you so that we can try to put things right.

  If your complaint relates to your policy then please contact the sales and service number shown in your schedule. If your complaint relates to a claim then please call the claims helpline number shown in your policy booklet. 

  We aim to resolve your concerns on an informal basis within three business days. Where we have been able to, we will send you a letter confirming this. We’ll also explain how you may be able to refer the matter to the Financial Ombudsman Service if you subsequently decide you are unhappy with the outcome.

  In the unlikely event that we are unable to resolve your concerns through our informal complaints process, our Customer Relations Team will then review the matter on behalf of our Chief Executive.

• Family & Friends Emergency Hotline

  Family & Friends Emergency Hotline

  The RSA Friends & Family Hotline is available to our employees’ loved ones in the event of an emergency at one or more of our UK sites – supporting them when they need us most.

  Call 0800 107 1188

  Find out more here. 

• Home insurance (UK)

  Home insurance (UK)

  MORE TH>N	+44 (0) 330 1023 627
  John Lewis	+44 (0) 330 102 2576
  Nationwide Building Society	+44 (0) 800 145 6060
  Through your bank or building society	+44 (0) 345 070 0772

• Legal indemnities (UK)

  Legal indemnities (UK)

  RSA no longer provides these policies. For more information visit the DUAL Asset Underwriting website.

• Investor relations

  Investor relations

  Please visit our investor relations contact page.

• Life insurance, pensions and annuities customers

  Life insurance, pensions and annuities customers

  RSA no longer provides life insurance, pension or annuity products. For more information about existing policies and the companies that now administer them, click here

• Media and press enquiries

  Media and press enquiries

  Go to our Press office contacts page (for RSA Group and UK media enquiries only)

• Motability (UK)

  Motability (UK)

  The Motability Scheme enables disabled people to use their government-funded mobility allowance to lease a new car, scooter or powered wheelchair.

  RSA has provided insurance to Motability car customers since 1995, and to powered wheelchair and scooter customers since 2010.

  Visit the RSA Motability website for contact information.

• Pet insurance (UK)

  Pet insurance (UK)

  MORE TH>N	+44 (0) 330 1023 638
  John Lewis	+44 (0) 330 1022 745
  M&S	+44 (0) 800 9808 740
  Tesco	+44 (0) 345 0783 895

• RSA employee pensions

  RSA employee pensions

  Former employees of RSA, Sun Alliance or Royal Insurance may have pension entitlement in one or more occupational pension scheme.

  Find out more here.

   

• Shareholder enquiries

  Shareholder enquiries

  Major shareholder notifications under the FCA's Disclosure and Transparency Rules should be emailed to shareholder.disclosures@gcc.rsagroup.com.

  Our share register is managed and administered by Equiniti. Contact Equiniti for help and information about your RSA shares.

• Un-identified payment or reporting fraud

  Un-identified payment or reporting fraud

  Visit our Fighting Fraud page for phone numbers and resources to help you