Commercial claims

A first-class service before, when and after a claim is made

Handling claims quickly and efficiently is the foundation of our commercial insurance business.

From rapid settlement of lower value claims, to more complex claims requiring specialist handling and major claims, our in-house capability and expertise supported by an established global network of claims agents and surveyors is second to none. 

Delivering on our promise

For us, delivering on our claims promise is about far more than what happens when a claim is notified. What happens before a claim is made and after it has been resolved is just as important to us - and our customers. 

For brokers, as your partner in protecting your customers, we believe proactive prevention, and limiting recurrence, is the best way to handle claims. We understand that each of your customers is unique and we'll help you build tailored and flexible claims solutions to ensure the quickest possible recovery from loss.

firejpg Play video
The worst brings out the best in us

In the 2017 RSA Broker Voice 2017 survey, nearly one third of brokers ranked RSA as the number one in the UK for commercial claims. Here's just a few of the reasons why:

  • In-house expertise and close supplier relationships mean that we deliver a faster, more efficient claims service;
  • Our expertise extends across rapid claims settlement of lower value claims to complex, major and global claims;
  • A holistic relationship with brokers and end-customers, before, when and after a claim happens;
  • Tailored responses to meet the needs and wants of brokers and end-customers;
  • Winner of the 'Major Loss Award' at the 2017 British Insurance Awards.
mcvitiedjpg Play video
RSA and Pladis


Delivering first-class service before, when and after a claim is made