The future's bright for LIM

The London insurance market (LIM) must adopt a more customer-centred and collaborative approach to maintain its competitive edge, say top London insurance brokerages

RSA Group plc - sun symbol of the logo only - colour

Brokers active in the London market talked about opportunities and risks to its leadership position, at a roundtable event hosted by RSA.

Discussion focused on the role of innovation in risk management, as new insurance markets grow up around the world and customers start to explore alternative forms of protection.



The discussion and outcomes of the London Market Broker Round Table, hosted by RSA

Technology is driving big changes in insurance risks

A white paper released after the event noted that insurable risks have changed dramatically in recent years, particularly as a result of technological developments. This is leading customers to demand that insurers get to know them better, focusing on understanding their business and advising on risk management and mitigation, as well as demonstrating technical underwriting acumen. Attendees noted that this will require the development of new skills as well as a change in attitude.


“To remain successful, the LIM needs to understand and be able to predict the jobs of the future.”

Stephen Hester RSA Group chief executive

Speaking at the event, Stephen Hester, roup Chief Executive of RSA, said:

“As technology develops, location becomes less relevant and proximity to the client in many circumstances is less relevant. People work remotely more than ever before and, similarly, clients need 24-hour access regardless of an organisation’s location.
Therefore, to remain successful, the London insurance market (LIM) needs to understand and be able to predict the jobs of the future and support the development of those jobs as well as the infrastructure to make it happen. I believe the LIM has time to find its voice although the industry and the people working in it should not be complacent.”
Delegates of the London Market Broker Roundtable: leading industry figures from Aon, Marsh, Lockton, RKH Specialty, Willis Towers Watson and RSA
Hayley Robinson, RSA - head and shoulders colour photo
Hayley Robinson, managing director of RSA Global Risk Solutions thinks that collaborating with newer markets around the world will be key to the LIM’s future

Hayley Robinson (pictured), Managing Director of RSA Global Risk Solutions, noted that collaborating with newer markets around the world would be an important part of the LIM’s future.

“London’s speciality lines and wholesale insurance market is at the heart of GRS’s growth opportunities. It is in the interests of all the insurers, underwriters and brokers within this market to develop the skills and the systems that will ensure customers recognise the value of our technical and service propositions. This means working with local markets to support our mutual customers, while ensuring the specific strengths of London are retained and recognised.”