Half-year highlights illustrated

From robots to rainbows, here's an alternative look at RSA's performance at the half-way point of 2018

RSA Group plc - sun symbol of the logo only - colour

Numbers not your thing? More snapshot than spreadsheet? Then we've got the half-year performance report for you. Nine stories from across our three regions (Scandinavia, Canada and UK and International) that illustrate our common commitment to be a best-in-class insurer for customers, partners, investors and employees alike.

 

Cutting paper, not trees

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“Every time you go to hit that print button, I want you to ask yourself “do I really need to print this?”” ̶ John Asher, RSA Canada, chief financial officer

From taking part in activities to clean up shorelines to sponsoring green programmes, RSA Canada's long-standing partnership with WWF is testament to its commitment to more sustainable working. In March, our Canadian colleagues launched the ReThink Printing initiative which saw the amount of paper being used drop by 39%!

 

Pulling the plug on household leaks

Detecting leaks early can help to minimise potential flood damage

Escape of water — insurance-speak for leaking pipes or domestic floods — is the biggest category of home claims that we process in the UK. Rising numbers of water claims in recent years prompted RSA's connected insurance team to look for ways to detect and alert homeowners to leaks before they become floods, minimising potential damage.

 

Blown away by commitment to help customers

The claims surge plan helped our Canadian team to service over 40,000 storm-related calls in May

The ferocious windstorm that struck Ontario and parts of Quebec in May was the country's costliest insured event since the 2013 Toronto floods. With thousands of homes and vehicles damaged, calls to RSA Canada's claims team took off, but by following their claims surge plan, our Canadian colleagues still managed to service over 40,000 storm-related calls. Bravo!

 

Colour us proud!

Supporting Pride 2018 was a colourful affair across the UK

Getting right into the swing of Pride 2018, our colleagues in Ireland rainbow-fied the entrance of our Dublin office to show their support for their LGBT+ colleagues in July.

In the UK a shipment of rainbow lanyards were snapped up by colleagues in just a few hours. And on 5 July, RSA announced that it had signed an industry pledge to promote inclusive behaviours. Take a look at our July Twitter feed for more ways we celebrated Pride across the business.  

 

Campaigning for safer roads

Promoting fair road use for all with TruceTO

With the aim of making Toronto one of the first cities in North America to officially call a truce between pedestrians, cyclists, motorists and drivers, TruceTO is an innovative road safety awareness campaign launched in June by RSA Canada. At the campaign's heart is a website that hosts resources to help educate all road users about the road code for more harmonious sharing of space.

 

Keeping students safe online

Downloadable packs for teaching online safety

RSA's business in Denmark, Codan, has created a Safe Online School Package to help teachers support students in protecting themselves and their information online.

 

Award-winning customer service initiative

Celebrating innovation at the British Insurance Awards

Claims farming — the practice of coercing people into making false compensation claims to earn a fee when the claim is successful, or sold on — is on the rise in the UK. In July, RSA Motability won the claims initiative of the year award at the British Insurance Awards for how they used data to identify 'farmed' motor injury claims, protecting honest customers as a result.

 

Faster paw-scriptions for pets

Repeat paw-scriptions in a matter of minutes

In another UK insurance industry first, we became the first pet insurer to enable customers to log requests for repeats of their pet's prescriptions via an online customer portal. Now, instead of having to wait up to 25 days for a repeat prescription request to be filled, a customer can get confirmation in just 12 minutes.

 

Insurance to bank on

Success with Scotiabank

And last, but definitely not least, a big win for our colleagues at Johnson in Canada. Johnson Inc., announced a partnership with Scotiabank, one of the largest banks in Canada. The partnership will see Johnson take on an initial ten year contract as exclusive distributor of home and auto insurance products starting early next year.

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