National Inclusion Week (23-29 September 2019) begins today and it’s also the start of the Dive In Festival – a global series of insurance events promoting diversity – with the apt theme of #InclusionImpact. But how do we ensure we’re making an impact? How do we make people feel included, valued and able to bring their best selves to work?
The answer, for me, is to treat people as individuals. No one wants to be stereotyped. Everyone is unique and has an individual contribution to make. The key is listening. When we listen we walk in someone else’s shoes and, when we’re curious we can celebrate the difference that everyone brings.