The Thread

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  • Delivering the best service to our customers

    Our Corporate Responsibility strategy focuses on issues important to all of our stakeholders, including being a responsible business. So while my role at RSA’s head office in London is not directly customer-facing, I see every day how we put our customers at the heart of everything we do.

    Jennie Colville, RSA Insurance Group
    Delivering the best service to our customers
  • Developing communities, business and people through social enterprise

    Enterprises addressing social issues may seem a recent trend, but our company was established over three hundred years ago to meet a social need: supporting a community left vulnerable after the destruction caused by the Great Fire of London. After all these years we still support the same principles. Which is why we have increased our involvement with the School for Social Entrepreneurs (SSE). Our skills help their students address community issues on both sides of the Atlantic – and their experiences give us both personal and commercial insight.

    Mark Edgar, RSA Insurance Group
    Developing communities, business and people through social enterprise
  • Don't drink and dive

    Trygg-Hansa, our Swedish brand highlights the dangers of swimming under the influence of alcohol.

    RSA Group plc - sun symbol of the logo only - colour
    Don't drink and dive
  • Improving communication with investors

    We're taking steps to be more transparent and accessible in the way we communicate with our investors and customers. Matt Hotson explains how and why.

    RSA Group plc - sun symbol of the logo only - colour
    Improving communication with investors
  • Protecting lives against fire and water using fun technology

    Striving to protect against the devastating effects of fire and water are two of our most pressing challenges when safeguarding lives, homes and businesses. So how can we in the insurance industry help reduce this risk? At RSA, we have been using some very modern methods to deal with the potentially deadly consequences of these two elements.

    Johan Eriksson from Trygg-Hansa, Sweden
    Protecting lives against fire and water using fun technology
  • Supporting young people to develop their employability skills

    In 2015, Rob was looking for a challenging team-building opportunity to support the local community, so the team got involved with our employability programme. The scheme encourages staff to share their knowledge by designing and delivering employability workshops at local schools and colleges, helping students develop vital workplace skills.

    Rob Gibbs, RSA Insurance Group
    Supporting young people to develop their employability skills
  • Taking action to reduce our impact on the environment

    We believe our performance as a leading international insurer is not only measured by profitability but also by our environmental impact. This is not just about doing the right thing – focusing on sustainability reduces our costs and increases our competitiveness as we find new, more efficient ways of better serving our customers.

    Carl Strickland, RSA Insurance Group
    Taking action to reduce our impact on the environment
  • Talking business with our customers

    What happened when real customers were invited to join RSA's personal lines board meeting? Andrew Selman explains

    RSA Group plc - sun symbol of the logo only - colour
    Talking business with our customers
  • The way the wind’s blowing – securing our renewable future

    We have been insuring off-shore wind farms for two decades and have been involved in 90% of the world’s operating off-shore wind farms. But our commitment to supporting fossil fuel alternatives goes much further than insurance.

    Brendan Reed, RSA Insurance Group
    The way the wind’s blowing – securing our renewable future
  • Volunteers week 2015

    Every year, RSA staff are encouraged to take two days volunteering leave. Stephen Hester, RSA CEO, reflects on his own volunteering experience this year

    RSA Group plc - sun symbol of the logo only - colour
    Volunteers week 2015

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