Business integrity

Running an ethical business that we can be proud of is fundamental to our strategy. We must make sure we have the systems and processes in place to meet the high standards we, and our stakeholders, expect.

Why it matters

As an insurance company we play a vital role in the lives of our customers and in the broader economy, so it’s essential that we’re well governed, transparent and accountable for our actions.

Our shareholders and other stakeholders expect us to demonstrate our commitment to acting with integrity, and to evidence the checks and balances we have in place to ensure that this is reflected in the way we do business every day. We address a wide range of issues: from ensuring we take steps to prevent bribery and corruption and respond to modern slavery and other human rights risks, to tackling fraud, and being transparent about the tax we pay.

Our approach

We’re committed to acting with integrity and ensuring that this is supported by robust governance that is consistently applied across the business. We promote an open, transparent culture that expects and empowers our people to do the right thing. As a signatory to the United Nations (UN) Global Compact, we commit to embed the ten UN principles on human rights, labour, the environment and anti-corruption within our operations. We respect and protect internationally proclaimed human rights through our Group-wide human rights policy, and commit to fair and equal treatment for all.

Our policies and processes are critical to upholding high standards across our business. They set out our expectations of employees on topics including handling customer information, anti-bribery and corruption, conflicts of interest and anti-money laundering.

We are clear that bribery and corruption are not tolerated anywhere in our business. Our robust anti-corruption, conflicts of interest and gifts and hospitality, broker remuneration, third-party contracts and whistleblowing policies apply Group-wide and set out the controls we have in place to prevent wrongdoing. Everyone at RSA completes eLearning modules on a range of topics, including anti-bribery, corruption and fraud, with employees in higher-risk roles receiving more detailed training.

Our whistleblowing site, Ethicspoint (from Navex Global, an independent third-party supplier), provides colleagues, contractors, suppliers and other external partners with a secure and confidential way to raise concerns about potential wrongdoing. We also work with prevention agencies, the police and other insurers to help detect and prevent fraud on a daily basis, protecting our customers and our business. Our annual tax transparency report (PDF) documents how we manage our tax affairs, including governance, planning, risk management and total tax contribution.

Preventing fraud

Every day, we work with prevention agencies, the police and other insurers to detect and prevent fraud, protecting our customers and our business.

We actively participate in cross-industry initiatives, including the Insurance Fraud Bureau (IFB), Insurance Fraud Register and the Police Insurance Fraud Enforcement Department, to share data and intelligence, and to support enforcement agencies to bring fraudsters to justice.

Find out more from RSA colleague Adele on her work to combat fraud

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