Building stronger relationships

We value strong relationships with everyone we work with and strive to understand and respond to the needs of our customers, colleagues and communities.

We’re committed to ensuring that we offer our customers excellent support and care, develop our people, and make a positive contribution to the communities we’re part of. That’s why we have placed these three stakeholder groups at the centre of our strategy for the next five years.

Our focus areas

Excellence in customer care

Committed to providing excellent service to all, we’re always searching for new ways to make our service better.

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A flourishing workforce

We're creating a high-performing, collaborative culture where fulfilling careers are built.

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Active in communities

We’re working with the communities we’re part of to make a positive difference to the people around us.

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How we're building strong relationships

Find out more about the actions we're taking to understand and respond to the needs of our customers, colleagues and communities