As the world evolves, so do the needs of those we serve, and we must respond with an agile yet resilient business that always strives to do better. Read our 2018 Annual Report and Accounts (PDF) for details on how we're making things better together.
Annual report and accounts 2018
We are seeking to transform RSA with the ambition of best-in-class performance in all our markets
Annual Report and Accounts 2018
"Importantly, RSA's strategy is the right one... We have continued to show growth in our most profitable areas, set in train actions to address areas of persistent underwriting challenge, and maintained a strong balance sheet."
Group Chief Executive
"In the face of some disappointments in 2018, we have taken decisive actions to improve performance and we expect a good recovery in 2019."
Focused on our customers
Read more on page 16
"We are committed to treating customers fairly. As well as strengthening the voice of the customer in our decision-making and we are improving retention and sales efficiency by investing in digital."
Disciplined, expert underwriting
Read more on page 18
"We are confident that we are taking the right actions: we are improving underwriting, pricing accuracy, and risk management in areas where sustained profitability can be achieved."
Managing our cost base efficiently
Read more on page 20
"We have achieved the Group target of >£450m savings a year early and are now moving cost efficiency into 'business as usual' mode."