Our helpline staff will in a sensitive and compassionate manner, be there to help them through difficult times displaying; empathy, compassion, confidentiality and professionalism whilst:
- Receiving any incoming calls from your family members or concerned friends.
- Making any outgoing calls to your friends and / or your family members affected by the incident.
- Trying to contact any employees we deem to be missing or unaccounted for.
- Ensuring your friends and/or your family members are given timely information