The Thread

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  • Two megatrends that are transforming claims functions

    RSA's Bill Paton reflects on a 30+ year career in claims, the most significant changes he's seen and what we can expect next

    Bill Paton, RSA claims director for UK and western Europe - head and shoulders shot. Copyright RSA.
    Two megatrends that are transforming claims functions
  • What happens at an insurance company when disaster strikes?

    The last time you watched a disaster unfold, what were your first thoughts? It probably wasn’t “what are insurance companies doing to help?” But the reality may surprise you…

    RSA Group plc - sun symbol of the logo only - colour
    What happens at an insurance company when disaster strikes?
  • Alabama Rot: a guide for dog owners

    Cases of Alabama Rot, a potentially fatal disease that affects dogs, are on the rise in the UK. What should dog owners look out for?

    Alabama Rot: a guide for dog owners
  • Driverless cars: hype vs reality

    Is our perception of the future of hands-free driving way off track?

    Driverless cars: hype vs reality
  • How much does it cost to run a home?

    Whether you’re a private tenant or homeowner, rent and mortgage payments are a major monthly outgoing. And that's before you add in your home's running costs. But who is better off?

    RSA Group plc - sun symbol of the logo only - colour
    How much does it cost to run a home?
  • Flood Re: A home insurance safety net for the UK

    How RSA and the rest of the insurance industry are working with the Government to ensure affordable flood insurance for high-risk homes.

    RSA Group plc - sun symbol of the logo only - colour
    Flood Re: A home insurance safety net for the UK
  • Telematics: No longer just for cars

    How insurers are expanding the world of telematics to include smart homes and connected pets

    RSA Group plc - sun symbol of the logo only - colour
    Telematics: No longer just for cars
  • Apprenticeships – shaping the future of our business

    Not everyone is aware that apprenticeships are available in the financial services sector but at RSA, we were one of the first to recognise their benefits – and it was not long before our apprentices were getting recognised themselves too. Step forward RSA’s Beth McNeil, officially the Insurance Times Awards Apprentice of the Year!

    Beth McNeil, RSA Insurance Group
    Apprenticeships – shaping the future of our business
  • Delivering the best service to our customers

    Our Corporate Responsibility strategy focuses on issues important to all of our stakeholders, including being a responsible business. So while my role at RSA’s head office in London is not directly customer-facing, I see every day how we put our customers at the heart of everything we do.

    Jennie Colville, RSA Insurance Group
    Delivering the best service to our customers
  • Developing communities, business and people through social enterprise

    Enterprises addressing social issues may seem a recent trend, but our company was established over three hundred years ago to meet a social need: supporting a community left vulnerable after the destruction caused by the Great Fire of London. After all these years we still support the same principles. Which is why we have increased our involvement with the School for Social Entrepreneurs (SSE). Our skills help their students address community issues on both sides of the Atlantic – and their experiences give us both personal and commercial insight.

    Mark Edgar, RSA Insurance Group
    Developing communities, business and people through social enterprise

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