The Thread

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  • Two megatrends that are transforming claims functions

    RSA's Bill Paton reflects on a 30+ year career in claims, the most significant changes he's seen and what we can expect next

    Bill Paton, RSA claims director for UK and western Europe - head and shoulders shot. Copyright RSA.
    Two megatrends that are transforming claims functions
  • What happens at an insurance company when disaster strikes?

    The last time you watched a disaster unfold, what were your first thoughts? It probably wasn’t “what are insurance companies doing to help?” But the reality may surprise you…

    RSA Group plc - sun symbol of the logo only - colour
    What happens at an insurance company when disaster strikes?
  • Black and white dog lies in a backyard covered in autumnal leaves

    Alabama Rot: a guide for dog owners

    Cases of Alabama Rot, a potentially fatal disease that affects dogs, are on the rise in the UK. What should dog owners look out for?

    Alabama Rot: a guide for dog owners
  • The cost of running a home

    How much does it cost to run a home?

    Whether you’re a private tenant or homeowner, rent and mortgage payments are a major monthly outgoing. And that's before you add in your home's running costs. But who is better off?

    RSA Group plc - sun symbol of the logo only - colour
    How much does it cost to run a home?
  • Flood Re: A home insurance safety net for the UK

    How RSA and the rest of the insurance industry are working with the Government to ensure affordable flood insurance for high-risk homes.

    RSA Group plc - sun symbol of the logo only - colour
    Flood Re: A home insurance safety net for the UK
  • Improving communication with investors

    We're taking steps to be more transparent and accessible in the way we communicate with our investors and customers. Matt Hotson explains how and why.

    RSA Group plc - sun symbol of the logo only - colour
    Improving communication with investors
  • Talking business with our customers

    What happened when real customers were invited to join RSA's personal lines board meeting? Andrew Selman explains

    RSA Group plc - sun symbol of the logo only - colour
    Talking business with our customers
  • Volunteers week 2015

    Every year, RSA staff are encouraged to take two days volunteering leave. Stephen Hester, RSA CEO, reflects on his own volunteering experience this year

    RSA Group plc - sun symbol of the logo only - colour
    Volunteers week 2015
  • Don't drink and dive

    Trygg-Hansa, our Swedish brand highlights the dangers of swimming under the influence of alcohol.

    RSA Group plc - sun symbol of the logo only - colour
    Don't drink and dive
  • Delivering the best service to our customers

    Our Corporate Responsibility strategy focuses on issues important to all of our stakeholders, including being a responsible business. So while my role at RSA’s head office in London is not directly customer-facing, I see every day how we put our customers at the heart of everything we do.

    Jennie Colville, RSA Insurance Group
    Delivering the best service to our customers

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