Shareholder information

Registered Office and Group Corporate Centre

9th Floor, One Plantation Place, 30 Fenchurch Street, London EC3M 3BD.
Telephone: +44(0) 20 7111 7000. Registered in England and Wales No. 2339826.

Group website

RSA’s corporate website provides shareholders with a broad range of information about RSA’s heritage, social and environmental responsibilities and investor information such as the Group’s financial statements, current and historic share prices, AGM materials, events, governance information and answers to frequently asked questions in respect of shareholder matters. You may visit the investor website at www.rsagroup.com/rsa/pages/ir/irhome.

Registrar

The Company’s share register is maintained by Equiniti Limited. Queries regarding your shareholding should be addressed to Equiniti at the following address:

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Telephone: 0871 384 2048

Overseas callers should use +44(0) 121 415 7064. Shareholders with a text phone facility should use +44(0) 871 384 2255 or alternatively use the Text Relay service by dialing 18001 0121 415 7064 directly from the text phone.

Please quote your shareholder reference number (on your share certificate and dividend tax vouchers) when contacting or corresponding with Equiniti. Calls are charged at 8p per minute from a BT landline. Other telephone providers’ costs may vary. Telephone lines are open from 8.30am to 5.30pm Monday to Friday.

Annual General Meeting

Ordinary shareholders are invited to attend the Company’s Annual General Meeting (AGM), which will be held at The Queen Elizabeth II Conference Centre, Broad Sanctuary, Westminster, London SW1P 3EE at 11.00am on 14 May 2012. Ordinary shareholders who are unable to attend the AGM to ask a question in person are invited to send the Chairman an email via the Company’s website or to write to the Chairman at the Registered Office address above.

Electronic communications

Changes to legislation allows companies greater flexibility when communicating with shareholders and allows corporate websites to be used as a primary source of information. By communicating with shareholders electronically RSA is able to distribute messages to all its shareholders instantaneously. Shareholders who register for electronic communications are more informed, receiving emails when our results are released. Shareholders may elect to receive paper copies of the Annual Report and Accounts by writing to or telephoning the Registrar.

You can elect to receive email notifications of shareholder communications by registering at www.shareview.co.uk where you can also set up a bank mandate to receive dividends directly to your bank account and submit proxy votes for shareholder meetings. Receiving the Company’s communications electronically allows the Company to communicate with its shareholders in a more environmentally friendly, cost effective and timely manner.

Dividends

Shareholders are encouraged to have their dividends paid directly into their bank account as it is more secure than receiving cheques by post and ensures that cleared funds are available to shareholders on the dividend payment date. Those receiving dividends in this method are sent a consolidated tax voucher in March, showing both payments in the respective tax year. To take advantage of this convenient method of payment visit www.shareview.co.uk or contact Equiniti.

Scrip Dividend Scheme

RSA offers shareholders the opportunity to use their dividends to buy more ordinary shares in the Company by participating in the Company’s Scrip Dividend Scheme. The Scheme applies to both interim and final dividends and enables shareholders to increase their holding in the Company without incurring dealing costs or stamp duty. If you wish to receive a scrip dividend instead of a cash dividend for future dividends on which a scrip alternative is offered, please contact Equiniti.

Share ownership

RSA is listed on the London Stock Exchange under the code RSA. The average total daily trading volume during 2011 was approximately 4.1m ordinary shares. The closing market price of an ordinary share on 4 January 2011 was 128.8p and the closing market price on 30 December 2011 was 105.2p. The highest daily closing price of an ordinary share was 143.5p on 17 February 2011 and the lowest daily closing price was 99.6p on 16 December 2011. Further details of the ordinary and preference shares are found in note 18 in the Financial Statements.

Shareholdings by size

No. of sharesShareholders%Shares%
1 – 24,999 42,978 96.14 117,392,194 3.32
25,000 – 99,999 866 1.94 38,849,430 1.10
100,000 – 499,999 385 0.86 90,451,784 2.56
500,000 – 999,999 126 0.28 88,848,562 2.52
1,000,000 – 1,999,999 111 0.25 156,046,961 4.42
2,000,000 and above 239 0.53 3,039,432,299 86.08
Total 44,705 100 3,531,021,230 100

Distribution of shares by geography (%)

Distribution of shares by geography (%)
UK 70
USA and Canada 12
Europe 12
Asia and others 6

Analysis of investors (%)

Analysis of investors (%)
Unit trusts/Mutual funds 52
Private/Retail 15
Pension funds 14
Other 14
Insurance 5

Managing your shareholding

Share register fraud: protecting your investment

It is required by law that our shareholder register is available for public inspection and we are unable to control the use of information obtained by persons inspecting the register. Shareholders are advised to be wary of any unsolicited advice, offers to buy shares at a discount, or offers of free reports about the Company. Details of any share dealing facilities that the Company endorses will be included in Company mailings or on our website. If you receive any unsolicited advice, make sure you get the correct name of the person and organisation and check that they are appropriately authorised by the FSA by visiting www.fsa.gov.uk/fsaregister. More information on protecting your investment can be found at www.fsa.gov.uk/consumerinformation/stay_safe.

Tips on protecting your shares

  • Keep any documentation that contains your shareholder reference number in a safe place and destroy any documentation which you no longer need by shredding it
  • Inform Equiniti promptly when you change your address
  • Be aware of dividend payment dates and contact Equiniti if you do not receive your dividend cheque, or better still, make arrangements to have the dividend paid directly into your bank account
  • Consider holding your shares electronically in a CREST account via a nominee.

Amalgamation of accounts

Shareholders who receive duplicate sets of Company mailings owing to multiple accounts in their name should contact Equiniti to request that their accounts be amalgamated.

Low cost share dealing facilities

Shareholders may purchase or sell their ordinary shares in RSA through their stockbroker, a high street bank or one of the providers detailed below:

RSA’s registrar, Equiniti offers a telephone and internet dealing service. Commission is currently 1.5% with a minimum charge of £35 for telephone dealing and currently 1.5% with a minimum charge of £30 for internet dealing. For telephone sales call +44(0) 845 6037 037 between 8.30am and 4.30pm, Monday to Friday. For internet sales log on to www.shareview.co.uk/dealing. You will need your shareholder reference number as shown on your share certificate.

Stocktrade also offer a telephone dealing service. Commission is currently 0.5% on amounts up to £10,000 and 0.2% on the excess thereafter, all of which are subject to a minimum charge of £17.50. A postal dealing service is also available upon request. For telephone sales call +44(0) 845 6010 995 between 8.00am and 4.30pm, Monday to Friday. Please quote reference: Low Cost 331. Alternatively visit their website www.stocktrade.co.uk.

Please note that rates are as at February 2012 and may be subject to change. Please contact either provider for further guidance on their full terms and conditions.

ShareGift

Shareholders with a small number of shares, the value of which makes it uneconomic to sell them, may wish to consider donating them to charity through ShareGift, a registered charity administered by The Orr Mackintosh Foundation, registered charity number 1052686. The relevant share transfer form can be obtained from Equiniti. Further details can be obtained from www.sharegift.org or by calling +44(0) 20 7930 3737.