FAQ

Please notify Equiniti in writing. Remember to state clearly your old address. If you hold shares in joint names, the letter must be signed by the first named person on the share certificate. If you have previously registered for the Shareview portfolio service, you can log onto www.shareview.co.uk and change your address electronically.

To ensure that your shareholding is registered in your new name, please write to Equiniti. You will need to enclose evidence of the change, for example, a copy of your marriage certificate or change of name deed (please do not send originals), together with your share certificate(s) and any uncashed dividend cheques. New documents will then be issued in the right name.

You should inform Equiniti immediately. They will send you a form of indemnity to complete and request payment of an administration fee. The form of indemnity is required to protect the Company from the potential misuse of the missing share certificate, so must be returned before a new share certificate can be issued.

To get a replacement, you will need to contact Equiniti. If the lost voucher is more than six years old, a small fee will be payable for this service.

Please send the out of date cheque to Equiniti, with a request that they issue a replacement cheque. There will be a small administration charge for issuing replacement dividend cheques for larger payments.

Please register at www.shareview.co.uk and create your own portfolio. You will need your shareholder account number (on your share certificate(s) and dividend tax vouchers) to access this service.

If you have acquired shares on more than one occasion, your holdings may have been recorded on the register of shareholders with slightly different details. As a result, two or more accounts may have been set up for you. Sometimes multiple accounts are necessary, eg if you hold shares in your own name and also in joint names with a partner. However, sometimes multiple accounts can be amalgamated. Please contact Equiniti to discuss whether your accounts can be amalgamated.

You will need to supply your bank or building society account details to Equiniti. You can obtain a dividend payment mandate form from Equiniti. A copy of the form is also attached when dividend cheques are mailed out.

The Company offers a scrip dividend scheme, which allows ordinary shareholders to receive new ordinary shares of 27.5p each instead of cash dividends. The scrip dividend scheme applies to both interim and final dividends, and enables shareholders to increase their holdings in the Company without incurring dealing costs or stamp duty. At the same time, the Company retains cash for reinvestment in the business, which would otherwise be paid out as a dividend.

Such transactions need not involve a stockbroker; you can use a stock transfer form. The form can be obtained from Equiniti or printed from their website www.shareview.co.uk

The first step is to write to Equiniti, to let them know what you are going to do. They will then place a temporary marker on the register to ensure that further dividend payments are not issued in the late shareholder name. They will also send you the forms that you will need to complete.

Equiniti is the new name for the business known for over 50 years as Lloyds TSB Registrars. The Registrars business has been sold by Lloyds TSB Bank plc. From 29th September 2007 it will be run as a separate business and will be renamed Equiniti.

Equiniti Limited will be the UK's leading provider of share registration services with over 55% of the FTSE-100 companies and in total 24 million investor and shareholder accounts.