Customers
A satisfied and loyal customer base is core to our business.
We are committed to:
- Delivering consistent and reliable levels of customer service
- Acting with integrity, due care and diligence
- Communicating openly, honestly and with sensitivity and understanding
- Listening to our customers
- Handling complaints fairly and promptly
- Respecting our customers’ rights to privacy and confidentiality
- Protecting our customers and our business from fraud
We document our customer complaints regularly with the FSA, our most recent summary is below:
RSA Complaints - February 2012 (55 Kb PDF)