Our Products
Our main products are:
- Commercial insurance services for businesses (eg property, motor, marine and energy generation);
- Personal insurance products (eg household, motor and travel insurance) sold directly to consumers;
- Personal insurance products sold to consumers through intermediaries such as insurance brokers and agents.
Changing consumer trends and emerging issues such as climate change demand new approaches to insurance to protect our customers from risk. Our response is to look for opportunities to create new products and adapt existing products, many with additional social and environment benefits.
Product innovation is developed through a number of channels including our Technical Academy, a knowledge sharing forum for underwriting, claims and actuarial experts. Our strategy, marketing and customer teams also look for opportunities to extend products to new markets and customer groups. We encourage employees to share and explore new product ideas through forums and training and development programmes, including:
- Executive Development programme for senior managers;
- World Café engagement forums for employees from across the Group.