Our approach to CR     

Behaving responsibly and ethically in the way we manage our business directly affects the environment, people and the communities in which we operate. We are committed to doing the right thing both as individuals and as a company.

We aim to make sure our approach is practical and focused on our main business impacts, delivering commercial benefits while recognising the value we add to society. The principles by which we operate the business and our brand beliefs underpin our commitments. These are supported by policies covering specific aspects (Corporate Responsibility, Environment, Charity and Human Rights) which form an essential part of our broader risk and governance framework.

CR strategy

Our objective is to run a profitable and sustainable business by being a responsible insurer. Our CR strategy supports this by managing our impacts in the following six areas:

• Climate change and the environment;
• Customers;
• Products;
• Employees;
• Suppliers;
• Communities.

Individual countries are responsible for setting challenging targets in line with local market conditions to help us improve performance. In 2008, we implemented a web-based reporting tool to improve data collection and help us monitor progress against targets across the Group. We are working to introduce Group-wide targets for online training on the environment, corporate responsibility and human rights.

Material issues
Governance and risk
Our stakeholders
Recognition
Public policy
Corporate responsibility policy