Our suppliers

Corporate responsibility for our supply chain is mandated in our Group Third Party Contracts Policy as our reputation and regulatory compliance rely on it

With the passing of the UK’s Modern Slavery Act in 2015, we reviewed our approach to procurement to make sure that we were taking appropriate steps to stamp out modern slavery in our supply chains. Read our Slavery and Human Trafficking statement (PDF).

We improved our Supplier Code of Conduct (the “Code”) which sets out basic ethical requirements for our suppliers to operate by, such as providing safe working conditions, treating workers with dignity and respect, acting fairly and ethically and using environmentally responsible practices where practicable.

In the UK, the Code has been included in the contractual terms and conditions and we expect our suppliers to confirm that their operations comply with the Code. Where we suspect a breach of the Code or become aware of a case of modern slavery, we will work with the supplier to implement remedial action. RSA Group reserves the right to terminate a relationship with a supplier or third party that is unable to demonstrate compliance to the Code or progress towards the eradication of modern slavery within their organisation or supply chain. The Code will be rolled out across the RSA Group in due course.

We have strengthened our due diligence of suppliers by introducing Corporate Responsibility questions which assess a supplier’s position on human rights and environmental and social issues. In the UK, all potential new and renewing suppliers are asked these questions. Where appropriate, suppliers will be asked to provide additional information that addresses any identified gaps. These questions will be rolled out across the RSA Group in line with the Supplier Code of Conduct.

Above all, we aim to reduce the social, environmental and ethical costs of the products and services we buy while promoting and maintaining high standards of ethical conduct. For example, we work actively with suppliers to drive repair over replacement during the claims process. One of our suppliers has devised a new repair method for carpets: where a carpet has been damaged by exposure to chemicals such as bleach, the supplier can re-dye it to match in, rather than replacing the whole carpet. This reduces waste and the need for new materials and gets the customer back to normal much more quickly.