Annual report and accounts 2017

Our vision is to better serve customers by making it easier than ever to insure the things they care about and to provide support when life doesn’t go to plan

As the world evolves, so do the needs of those we serve, and we must respond with an agile yet resilient business that always strives to do better. Read our 2017 Annual Report and Accounts (PDF) for details on how we're making things better together. 

Martin Scicluna, RSA Group chairman, seated. Taken from the RSA annual report and accounts 2017. Credit Igor Emerich

Martin Scicluna

Chairman

"It is gratifying to be able to report on a transformed RSA. Our financial performance has gone from losses to very strong levels of profitability. Our capital strength and resilience has built equally strongly."

Stephen Hester, RSA Group chief executive, seated. Taken from the RSA annual report and accounts 2017. Credit Igor Emerich

Stephen Hester

Group Chief Executive

"In a tough period for insurance markets, we are delighted to produce another year of growing profits, dividends and return on equity for shareholders. Higher premium income also highlights the positive customer response to what we are offering."

A year of excellent results...

  • £663m

    operating profit

  • 6.7bn

    net written premiums

  • 94.0%

    combined operating ratio

  • 43.5p

    underlying earnings per share

Strategic priorities

Smiling woman reclining on couch looks at her phone

Great customer service

Read more on page 14

We are enhancing the customer offerings in all our markets. In 2017, we achieved an average retention across the Group of 80%

Three people attend a meeting in a glass office.

Managing our cost base

Read more on page 18

Driving cost efficiency will always be a key requirement for the business. To be competitive for customers, to invest in better capabilities and to properly deliver for shareholders, we need to permanently reduce costs.

Open laptops and papers on a desk.

Disciplined and expert underwriting

Read more on page 17

Underwriting is our core discipline. It’s what we do. We want to be the best we possibly can, and amongst the very best in our industry.

Our business strategy is to sustain a disciplined focus on RSA’s existing areas of market leadership, whilst driving intense operating improvement in pursuit of best-in-class performance levels.

Stephen Hester RSA Group chief executive